Returns & Exchange
You can return or exchange products purchased on unitedsport.az by bringing them to our store.
⚠️ Important rule
Products ordered online are accepted for return only at our store. Returns by courier or mail are not accepted.
Return location: United Sport — 34 S. Vurgun street, AFMALL 1st floor, Baku
Hours: Daily 10:00–21:00
1. Return period
You may return products within 14 calendar days of receiving your order.
2. Return conditions
When you bring the product to the store, it must meet these conditions:
- Unused — not worn, not washed
- Tags and labels intact
- Original packaging — undamaged, unopened
- Receipt or order confirmation — order number or email confirmation
- Store inspection — product is checked at the store
❌ Not accepted:
- Products with signs of use (smell, stains, wear marks)
- Products with tags removed
- Damaged packaging
- Products beyond the 14-day window
- Cases without receipt/order confirmation
3. Non-returnable products
These categories are not accepted for hygiene reasons:
- Underwear (socks, undergarments)
- Swimwear (swim trunks, swimsuits)
- Items used near the mouth (swimming goggles, mouthguards)
- Opened gift cards
4. How to return
Simple 4 steps
1. Prepare the product
- Must be in original packaging
- All tags must remain in place
- All accessories and extras (whatever was in the box) must be complete
2. Get your receipt or order confirmation
- Bring the store receipt, OR
- Show the order confirmation email on your phone, OR
- Open order history from your account on the site
3. Visit the store
- United Sport — AFMALL 1st floor
- Daily 10:00–21:00
- Bring your ID
4. Inspection and decision
- Product is inspected at the store
- If conditions are met, return or exchange is processed
5. Refund timing
After store inspection:
| Payment method | Refund |
|---|---|
| Bank card | 5–10 business days back to your card |
| Installment (Birbank, Tamkart) | Cancelled by agreement with the bank |
| Gift card | New gift card is issued |
| Cash on delivery (COD) | Refunded to your bank card (bank details required) |
6. Exchange (size, color)
If you want a different size or color of the same product:
- Visit the store with the product to return
- Stock check — we verify availability of the variant you want
- Exchange — done directly at the store
- Price difference — paid or refunded at the store if any
7. Defective or wrong product
If a product is defective, damaged, or different from what you ordered:
- At delivery time — open and inspect with the courier
- If defect found — inform courier immediately, product is taken back
- Or bring to store — within 3 days
- Full refund or replacement — your choice
8. Frequently asked questions
Q: I lost my receipt, can I still return?
A: Order confirmation email or order history in your account is sufficient.
Q: Can I return discounted products?
A: Yes, the same rules apply.
Q: Who can return a gift purchase?
A: Only the person who placed the order (for refund processing).
Q: I live outside Baku and can't visit the store. What can I do?
A: Unfortunately, returns are only possible at our store. Contact us before ordering to help choose the right size and model.
Q: I can't visit during store hours. Are there alternatives?
A: We're open every day 10:00–21:00. If this doesn't work for you, please contact us.
9. Contact
For return-related questions:
Phone: +994 51 235 87 67
WhatsApp: +994 50 254 53 10
Email: [email protected]
Instagram: @unitedsport
Our store: United Sport — 34 S. Vurgun street, AFMALL 1st floor, Baku
Daily 10:00–21:00